Frequently Asked Questions

Herbally is a brand dedicated to crafting herb-infused textiles that combine the wisdom of Ayurveda with modern comfort. Our fabrics are infused with natural botanicals like Tulsi, Aloe Vera, Vetiver, Neem, Indigo, Turmeric, Ashoka and Sandalwood, offering enhanced wellness benefits.

We are based in Kollam, Kerala, a region known for its deep-rooted connection to Ayurveda and natural healing.

Unlike conventional textiles, our fabrics undergo a proprietary herbal infusion process, ensuring long-lasting therapeutic benefits. We prioritize sustainability, craftsmanship, and skin-friendly materials.

Herb-infused textiles are fabrics that have been soaked in natural herbal extracts, allowing them to retain the beneficial properties of medicinal plants.

Yes, our textiles are made from 100% natural fibers and infused with organic, plant-based extracts without synthetic chemicals.

With proper care, the herbal infusion can last up to 30 washes, after which the fabric remains high-quality, breathable, and comfortable.

Yes, some herbal-infused fabrics carry a mild, natural aroma that fades over time but retains its therapeutic essence.

Absolutely! Our fabrics are hypoallergenic, chemical-free, and dermatologically tested, making them safe for all skin types, including babies and people with sensitive skin.

Yes, our products are free from synthetic dyes and harsh chemicals, making them ideal for allergy-prone individuals.

• Use mild detergents (preferably herbal or organic)
• Avoid fabric softeners and bleach
• Hand wash or machine wash in cold water

Air dry in shade to preserve the herbal properties

Yes! Our textiles are infused with skin-friendly herbs like Neem, Aloe Vera, and Tulsi, which are known for their anti-inflammatory, antibacterial, and soothing properties. These fabrics help reduce irritation, prevent infections, and keep the skin calm, making them an excellent choice for those with eczema, rashes, or sensitive skin.

Absolutely! Herbally’s fabrics are free from synthetic chemicals, artificial dyes, and harsh irritants, making them completely safe for pregnant women, newborns, and people with sensitive skin. Herbs like Aloe Vera and Sandalwood provide additional cooling and soothing benefits, ensuring comfort for both mother and baby.

You can place an order directly through our website. Simply select your preferred products and proceed to checkout.

Yes, we offer worldwide shipping. Delivery times and costs vary based on location.

We accept returns within 7 days of delivery for unused and unwashed products. Customized or personalized items are non-returnable.

To initiate a return, please contact our customer support team with your order details.

Yes, we offer custom and personalized textile solutions where you can choose your preferred fabric, herbal infusion, and design.

Custom orders take approximately 25 days to be completed, as each piece is carefully crafted with precision and infused with selected herbs.

You can place a request through our website or contact our customer support team for assistance with your customization requirements.

Due to the personalized nature of these orders, custom products are non-refundable unless there is a manufacturing defect.

We accept credit/debit cards, UPI, PayPal, and net banking. Secure transactions are our priority.

Yes, COD is available for select locations. A small service fee may apply.

Absolutely. We use SSL encryption and secure payment gateways to protect your transactions.

• Email: info@herbally.shop
• Phone: +971

Live Chat: Available on our website

Our support team is available from:

Monday–Saturday, 9 AM – 6 PM

Yes, we offer customized textile solutions and bulk orders for businesses and individuals. Contact us for inquiries.

Yes, we actively partner with wellness retreats, spas, and sustainable retailers to bring our products to a broader audience.

Currently, we operate online, but we participate in various pop-up stores and exhibitions. Stay updated via our website.

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