Frequently Asked Questions

Product Details, Order Tracking, Custom Orders and other essential topics are provided for your information. If you need any help, we're always just a text/call away.

Get In Touch With Us

For any product inquiries or any other queries you might have, please reach out to us using the buttons below.

Who We Are

What is Herbally?

Where is Herbally based?

What makes Herbally unique?

Product Information

What are herb-infused textiles?

Are Herbally products organic?

How long do the herbal benefits last?

Do the fabrics have a fragrance?

Safety & Usage

Are Herbally products safe for sensitive skin?

Can I use Herbally fabrics if I have allergies?

How should I care for my herb-infused textiles?

Do Herbally products help with specific skin conditions like eczema or rashes?

Are the herbal infusions safe for pregnant women or infants?

Orders & Returns

How can I place an order?

Do you offer international shipping?

What is your return policy?

How do I initiate a return?

Custom & Personalized Orders

Can I request a custom or personalized order?

How long does a custom order take?

How do I place a custom order?

Are custom orders refundable?

Payment Info

What payment methods do you accept?

Can I pay with Cash on Delivery (COD)?

Is my payment information secure?

Customer Support

How can I contact customer service?

What are your customer support hours?

Do you offer customization or bulk orders?

General Info

Do you collaborate with wellness resorts or retailers?

Can I visit your physical store?

How can I stay updated on new product launches?