Shipping policy

RETURN POLICY

At Herbally, we are dedicated to providing you with the highest quality herbal bedding products. However, we understand that there may be instances where you need to return a product. To ensure a smooth and hassle-free return process, please read our return policy below:.

Conditions for Returns:

To be eligible for a return, the following conditions must be met:

The product must be in its original condition, unused, and in the same packaging as when you received it.
You must provide a valid proof of purchase, such as your order number or receipt.
Returns should be initiated within 30 days of receiving the product.

How to Initiate a Return:

To initiate a return, please follow these steps:

Contact our customer support team at [your contact email] or [your contact phone number] to request a return authorization.
Carefully package the product in its original packaging to prevent damage during return shipping.
Include a copy of your proof of purchase with the returned product.
Ship the product to the address provided by our customer support team.

Refund Process:

Once we receive your returned product and verify its condition, we will process your refund, exchange, or store credit, as per your preference. Please allow 5-10 business days for the refund to reflect in your account.

Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases where the product is damaged, defective, or an error on our part. In such cases, we will provide a prepaid shipping label for the return.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund and cover the return shipping costs.

If you have any questions or need assistance with your return, please reach out to our customer support team at info@herbally.shop or +65 84341732 We are here to help and ensure your satisfaction.

Note: This return policy is subject to change. Please review our return policy on our website for the most up-to-date information.

Delivery policy

Delivery Policy for Herbal Bedding Products

At Herbally, we are committed to delivering your herbal bedding products in a timely and efficient manner while ensuring the safety of your purchase. Please read our delivery policy to understand how we handle shipping and delivery:

Processing Time:

Orders are typically processed within 1-2 business days after they are placed. This processing time may vary during peak seasons or due to special promotions.

Shipping Methods:

We offer a range of shipping options to meet your needs. These options may include standard shipping, expedited shipping, and international shipping. The available options and associated costs will be displayed during the checkout process.

Shipping Rates:

Shipping rates are calculated based on the shipping method selected, the destination of the order, and the total weight of the products in your cart.

Delivery Time:

Delivery times may vary depending on your location and the chosen shipping method. Standard shipping within [your region] typically takes [X] business days, while expedited shipping may take [X] business days. International shipping times will vary based on the destination.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email or SMS (if provided) to monitor the delivery progress of your order.

Delivery Address:

It is essential to provide an accurate and complete shipping address when placing your order. We are not responsible for delivery issues resulting from incorrect or incomplete address information.

Delivery Issues:

In rare cases where there are issues with the delivery, such as delays or lost packages, please contact our customer support team at [your contact email] or [your contact phone number]. We will work to resolve the issue promptly.

Delivery Confirmation:

A delivery confirmation email or notification will be sent once your order has been successfully delivered. Please ensure someone is available to receive the package or provide special delivery instructions during the checkout process.

International Orders:

For international orders, please be aware that additional customs and import duties may apply in your country. These fees are the responsibility of the recipient. [Your Brand Name] is not responsible for these charges.

Damaged or Missing Items:

If you receive a damaged or incomplete order, please contact us within 7 days of receiving your package. We will work to replace or refund the affected items as quickly as possible.

Note: This delivery policy is subject to change. Please review our delivery policy on our website for the most up-to-date information.

Thank you for choosing [Your Brand Name] for your herbal bedding needs. We strive to make your delivery experience as smooth and reliable as possible.