100-Day Trial
We are committed to delivering the best sleeping products to all of our customers. We offer a 100-day trial for all of our mattresses. During this trial period, should you discover that the mattress you purchased is too firm or too soft, you can request a change of the mattress core free-of-charge. We want to make sure you get the right feel for your new mattress.
However, if the second mattress core is still not right for you, we can change the feel of the core again, but we will then charge a nominal fee to cover our transport costs. The timing of the exchange depends on the availability of the cores. This 100-day trial does not apply to customized mattresses and does not include the ergonomic slatted bed bases nor bedding accessories.
In the unlikely event we cannot find the right solution, we will collect back the mattress and a refund of your purchase price minus S$300, to cover our third-party transport costs, will be given. To be entitled to an exchange or refund, the mattress must not be found dirty, marked, damaged or abused when inspected by the Heveya® staff. After the inspection, a bank transfer will be processed.
